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Doing Business with D&W |
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Who can buy from D&W?
YOU! We provide products & services to end users (individuals, farmers, contractors, independent truckers, fleets, schools, municipalities, construction companies, industrial plants) and resellers (repair shops, marinas, tank truck fabricators, parts distributors) as well as OEM dealers (light and heavy duty truck dealers, farm machinery dealers, construction equipment dealers, forklift dealers).
Ordering
Call us, fax us, send an e-mail to mktg@dwdiesel.com.
Diesel Engine Components – The optimal way to order to ensure the best fit to your application is to tell us the part number that’s on the component label or stamped on the component you wish to replace. Don’t know where to locate the number on the unit? Call us - our experienced sales staff will walk you through the process of identifying the unit. If the component is not clearly identifiable, then supply us with application information such as equipment year, model and VIN number or engine model and serial number.
Performance Engine Products – If you have access to the manufacturer’s catalog, you can select the performance accessories you want and order by part number. If you need help selecting the right components for your application, our performance specialists will help you find the solution you’re looking for. Visit our Performance Products retail website today!
Tank Truck Equipment & Industrial Products – Whether you are buying a replacement unit or outfitting a new system, our Applications Engineers are ready to review the application with you and help you spec the proper equipment. Equipment manufacturers are constantly adding options and new models of machines. We are up-to-date on these product upgrades and new releases.
Hose & Couplings – Ordering by part number is great. Not sure of the number? Our staff is trained to ask you the pertinent questions to ensure you receive the correct coupler, adapter, hose or properly made hose assembly. If your hose assemblies are failing prematurely, don’t order another without reviewing the application. Refer to the explanation of S.T.A.M.P.E.D. in our Hose section for more information on assessing the hose and its work requirements.
Business Hours
Our sales force is ready to serve you Monday through Friday 7:30 AM–5:00 PM Eastern Standard Time.
Locations
Want to visit one of our locations? Information on each branch including downloadable driving directions is available:
| Location | Toll-Free | Local |
|---|---|---|
| Cleveland, OH | 800.327.5507 | 216.663.6413 |
| Buffalo, NY | 800.787.4350 | 716.681.7860 |
| Rochester, NY | 800.787.4540 | 585.442.2580 |
| Auburn, NY | 800.336.7722 | 315.253.5300 |
| Albany, NY | 888.397.6884 | 518.437.1300 |
| Worcester, MA | 888.326.3939 | 508.987.1089 |
Delivery
We have six locations to serve you. In addition to a full-service counter at every location, D&W offers a variety of delivery options for getting your order to you when you need it.
- Free Local Pick Up and Delivery Service – Daily pick up and delivery is available for areas in close proximity to Worcester, MA, Cleveland, OH, and Buffalo, Rochester, Syracuse, and Auburn, NY. For more details please call your local D&W.
- UPS – All locations ship via UPS every day. We can ship regular, blue (2 day) or red (next day) depending on your needs.
- Common Carrier – For pallets of product and items too heavy or bulky for UPS such as large hose lengths and blowers, we ship daily via a variety of common carriers.
When placing your order, please tell our staff if you have special delivery needs.
Installation
Our installation technicians can install our products on your equipment at many of our locations. To schedule an appointment, contact the D&W location in your area.
Payment Options
We accept MasterCard, Visa and American Express. Commercial customers may apply for an open account. To apply for a commercial account contact our branches to request a Credit Application.