Doing Business with D&W

Who can buy from D&W?

YOU! We provide products & services to end users (individuals, farmers, contractors, independent truckers, fleets, schools, municipalities, construction companies, industrial plants) and resellers (repair shops, marinas, tank truck fabricators, parts distributors) as well as OEM dealers (light and heavy duty truck dealers, farm machinery dealers, construction equipment dealers, forklift dealers).

Ordering Options

Shop Online

Order by Phone

Our sales force is ready to serve you Monday – Friday, 7:30 am – 5:00 pm EST.

Auburn, NY 800.336.7722
315.253.5300
Albany, NY 888.397.6884
518.437.1300
Binghamton, NY 800.992.3537
607.722.1430
Buffalo, NY 800.787.4350
716.681.7860
Cleveland, OH 800.327.5507
216.663.6413
Cliffwood, NJ 888.562.5391
732.566.4970
Philadelphia, PA 888.670.6381
856.735.0269
Rochester, NY 800.787.4540
585.442.2580
Worcester, MA 888.326.3939
508.987.1089

Visit our locations page for more info.

Direct any other questions to mktg@dwdiesel.com.

Delivery

We have nine locations to serve you. In addition to a full-service counter at every location, D&W offers a variety of delivery options for getting your order to you when you need it.

Local Pick Up and Delivery

Daily pick up and delivery is available for areas in close proximity to Worcester, MA, Cleveland, OH, Cliffwood, NJ and Binghamton, Buffalo, Rochester, Syracuse, and Auburn, NY. For more details please call your local D&W.

UPS

All locations ship via UPS every day. We can ship regular, blue (2 day) or red (next day) depending on your needs.

Common Carrier

For pallets of product and items too heavy or bulky for UPS such as large hose lengths and blowers, we ship daily via a variety of common carriers.

When placing your order, please tell our staff if you have special delivery needs.

Payment Options

We accept MasterCard, Visa and American Express. Commercial customers may apply for an open account. To apply for a commercial account contact our branches to request a Credit Application.

Ordering Tips

Engine Components

Sales and Support — 877.395.1905
The optimal way to order to ensure the best fit to your application is to tell us the part number that’s on the component label or stamped on the component you wish to replace. Don’t know where to locate the number on the unit? Call us — our experienced sales staff will walk you through the process of identifying the unit. If the component is not clearly identifiable, then supply us with application information such as equipment year, model and VIN number or engine model and serial number.

Performance Engine Products

Sales and Support — 888.296.8074
If you have access to the manufacturer’s catalog, you can select the performance accessories you want and order by part number. If you need help selecting the right components for your application, our performance specialists will help you find the solution you’re looking for.

Truck & Tank Equipment & Industrial Products

Truck & Tank — 888.858.1188
Industrial — 866.723.8099
Whether you are buying a replacement unit or outfitting a new system, our Applications Engineers are ready to review the application with you and help you spec the proper equipment. Equipment manufacturers are constantly adding options and new models of machines. We are up-to-date on these product upgrades and new releases.

Hose & Couplings

Sales and Support — 866.723.8099
Ordering by part number is great. Not sure of the number? Our staff is trained to ask you the pertinent questions to ensure you receive the correct coupler, adapter, hose or properly made hose assembly. If your hose assemblies are failing prematurely, don’t order another without reviewing the application.

Installation

Our installation technicians can install our products on your equipment at many of our locations. To schedule an appointment, contact the D&W location in your area.